A bubble tea franchise store in Wuxi appears to run community group buys and membership top-ups on the surface, but behind the scenes it is suspected of large-scale fraud. Over a thousand local people have fallen victim, with transaction flows of nearly 200 million yuan, and even people in Shanghai, Zhejiang, Anhui and other places have been caught up in it. Even more surprisingly, the operator had compulsory measures changed because of pregnancy, and afterward continued to operate and keep selling low-priced products. The brand owner eventually announced the termination of cooperation and removed the signage, but the store changed its name and still opened as usual, and was still constantly hiring. What exactly is going on? What should ordinary consumers and job seekers pay attention to? [more…]

There has been a new development in the trust dispute case between Luckin Coffee (China) Co., Ltd. and Yousheng (Tianjin) Technology Development Co., Ltd., Yousheng Chengyi (Tianjin) Information Technology Co., Ltd., and Shenzhou Ucar Co., Ltd. Dissatisfied with the first-instance civil judgment, Luckin Coffee has filed an appeal with the court. The case involves a repurchase price of over 560 million yuan plus interest, and the focal point of the dispute is whether Shenzhou Ucar should bear the shortfall top-up liability. This article will sort out the background of the case, the first-instance judgment, and Luckin Coffee's appeal requests to help readers understand this closely watched commercial dispute. Follow Coffee Workshop and Front Street Coffee for more professional coffee industry news. [more…]

Recently, a post about Sisyphe Books' café forcing employees to push recharge cards sparked heated discussion on social media. The customer who posted said they were pressured three times to top up a card while consuming in the store, which greatly diminished the experience. However, after learning that the staff were forced by company pressure to repeatedly push the sales, this regular customer shifted to sympathizing with the workers, saying the brand should not make things so hard for its employees. Many Sisyphe staff also无奈ly said that if they did not push the sales as required, they would be reported with surveillance screenshots or even forced to work overtime meetings. This conflict caused by sales pressure is trapping both customers and employees in a dilemma. [more…]

As a prepaid card product launched by Starbucks, the Star Gift Card has long suffered from issues such as limited recharge amounts, excessively high card refund fees, and the inability to clear remaining balances. Four university students discovered during their consumption that when the remaining balance on a Star Gift Card was only 19 yuan, they could neither purchase any Starbucks product nor get a refund to clear the balance. After investigation, they found that the prepaid cards of several tea beverage brands did not have such restrictions. Therefore, in June 2023, they filed a lawsuit against Starbucks, ultimately prompting Starbucks to update the Star Gift Card terms, lower the card refund fee, eliminate the minimum charge, allow custom recharge amounts, and cancel the extension management fee. [more…]

Recently, many netizens have noticed that Nayuki stores in their cities have quietly closed down. From Quzhou to Pingdingshan, Pingxiang, Zhangjiagang, and other places, what were once the only stores have successively withdrawn. Data shows that Nayuki has closed 85 stores in the past 90 days, triggering consumer concerns about the handling of recharge funds and the brand's future. Some attribute this to rising rents and profit pressure, while others point out that Nayuki lacks a representative product. In the face of store contraction, Nayuki is still expanding into Southeast Asia and reviving its bakery business, attempting to turn the situation around. As coffee enthusiasts, Front Street Coffee pays attention to every change in the tea beverage and coffee markets. This article will take you through the story and users' voices behind Nayuki's store closure wave. [more…]

A loyal customer topped up a total of 8,400 yuan at a coffee shop over more than a year, only to be scolded by the owner in the store's group chat for "not understanding coffee," and was even listed as a "charge." This blogger not only frequented the place but also enthusiastically recommended it to friends, yet ultimately chose to request a refund to cut losses due to the owner's repeated cold remarks. The incident sparked widespread discussion: Should cafés really distinguish customers based on whether they "understand coffee"? How should coffee professionals view the needs of ordinary consumers? This article reviews the incident and netizens' opinions, exploring inclusiveness and respect in coffee culture. [more…]

On July 14, Nayuki suddenly announced the removal of its virtual stock membership campaign, sparking widespread attention. The campaign allowed users to earn Nayuki coins through purchases and to buy and sell virtual stocks linked to the real share price, even supporting leveraged trading. Within just hours of launch, it was mired in controversy, with netizens questioning its legality. Industry experts pointed out that Nayuki coins are essentially consumption points and have not yet crossed legal red lines, but the model is aggressive and should not be simply imitated. At the same time, Nayuki's frequent food safety issues have also led consumers to question its marketing strategy. This article will sort out the course of the incident, the legal controversy, and the brand's hidden concerns. [more…]

How tough is the coffee business this year? Many independent café owners have found that store revenue alone is no longer enough to support themselves, let alone get rich from coffee. To keep the small shops they poured their hearts into, some have pivoted to food service, some have thrown themselves into social media marketing, some have launched membership top-up schemes to lock in regulars, and some owners have simply chosen to take outside jobs, using their wages to subsidize the café's daily expenses. How do these "re-employed baristas" juggle their main business and side gigs? And are employers willing to hire someone who is themselves a fellow café owner? This article takes you inside the real circumstances of these coffee operators who persist out of love. [more…]

Recently, a Maan Coffee outlet in the Aeon Mall in Fengtai, Beijing, was reported to have suddenly vacated the premises on the night of October 13 before its lease contract expired. The mall issued a notice directly accusing it of unilaterally closing down and failing to provide a plan for handling prepaid card balances, sparking widespread concern among nearby consumers and the coffee community. Why did this established Korean-style café, once regarded as a "city landmark," make its exit in such a manner? And to whom should one turn to claim the remaining balance on prepaid cards? This article sorts through the sequence of events, the mall's statement, and the trajectory of Maan Coffee's rise and fall over the years, inviting readers to observe together the real dilemmas currently facing this cup of "romantic Korean-style coffee." [more…]

Recently, a consumer in Nanjing discovered that after purchasing a drink at a Starbucks, the cup label prominently displayed a single Chinese character "骚" (meaning "flirty" or "lewd"). The store explained that the character was the staff member's membership ID within the app, which was automatically printed on the label due to the use of a coupon. The consumer questioned this, stating that they were not informed about the coupon usage when placing the order, which also involved points issues, and suspected that the staff member was pocketing the difference. The incident sparked widespread discussion online, with both sides disputing whether the name on the label came from the consumer's custom nickname or the staff member's ID, and no settlement has been reached yet. [more…]

Chain coffee brands typically rely on well-developed membership mechanisms to boost user loyalty, maintaining emotional connections with customers through occasional perks and birthday surprises. However, a recent announcement from Peet's Coffee about changes to membership benefits has drawn attention: starting April 29, the birthday cake slice voucher for V2 members will be canceled, and the half-price drink voucher in the upgrade gift for lower-tier members will be adjusted to a 30% discount voucher. This means V5 members and below who have spent less than 1,000 yuan will no longer enjoy the birthday cake perk, leaving many loyal customers caught off guard. The brand's move may be aimed at curbing freebie hunters, but it could also drive away some long-term supporters. [more…]

Starbucks recently launched a Happy Holiday Member Night event for Gold and Diamond members, allowing eligible users to book free in-store participation through the official App. However, after the event ended, a large number of feedback posts appeared on social platforms, with many members calling the experience extremely poor: the new product tasting consisted of only one mini drink, limited-edition badges were in short supply, the coffee lecture and interactive games were simply canceled, and there were no discounts on merchandise purchases either. Some participants also pointed out that the quality of the event varied by store, and stores that attached greater importance to it still delivered a decent holiday experience. Starbucks employees, meanwhile, revealed that rushed preparation, insufficient bookings, and last-minute situations could all dilute the effectiveness of the event. Why did this member event receive such polarized reviews? This article will sort through feedback from all sides and the reasons behind it. [more…]

Chain coffee brands often attract loyal customers with membership discounts, and Mstand's black gold card 50% off benefit was once a reason for many consumers to keep spending. However, some members have discovered that to maintain their status, they need to accumulate spending of 6,000 yuan within a year, which translates to buying 316 discounted drinks to meet the threshold, while scalpers offering proxy orders on second-hand platforms can provide discounts as low as 15% off, and they have not been banned. What confuses members even more is that when they helped friends place proxy orders, they were banned by the system. When official membership discounts are far inferior to scalper prices, the appeal of the membership system is being tested. If the brand tacitly allows proxy orders to exist, will it lose more loyal users? [more…]

The chain milk tea brand 1 Dian Dian has introduced the "Supreme Dian Men Ren" membership program, promising exclusive benefits such as birthday gifts and priority order preparation for high-tier members. However, recently some consumers have complained that despite being supreme members, they have repeatedly failed to enjoy priority preparation services, with waiting times no different from regular orders. On social media, many loyal users have also reported similar frustrations, questioning whether the brand's promised member privileges are merely empty promises. This article will review the course of events, the brand's rules, and the actual implementation at stores, and explore the difficulties in delivering member benefits. [more…]

Recently, many BMW owners have been complaining on social media that the BMW APP freezes or even crashes, and the culprit turns out to be the rush for free Luckin Coffee vouchers. It turns out that any Silver Card member verified on the BMW APP can claim one free Luckin coffee voucher every month, while Black Card and Gold Card members can get two. As the number of vouchers is limited, owners faithfully wait for member week, overwhelming the system. Some have compiled detailed guides, others have shared screenshots of their hour-long voucher-grabbing attempts, even joking that they want to "drink back the money they spent on the BMW." This voucher-grabbing frenzy not only reflects the appeal of brand collaborations, but also makes one sigh: so even luxury car owners will race to click for a cup of coffee worth just a dozen yuan. [more…]

Ethiopia, as the holy land of specialty coffee, has a rather complex coffee export system. According to local regulations, coffee exports are divided into three major systems: ECX bidding, cooperatives, and single farms. Among these, cooperatives and single estates can bypass the ECX and export directly, offering relatively complete traceability. The ECX was founded by Eleni Gabre-Madhin in 2008, and through grading, warehousing, and real-time information, it transformed the trading circumstances of coffee farmers. However, what truly achieves 100% traceability is the single farm system that has risen in recent years. The Sidamo sun-dried Huakui is a representative work from the Hambela farm. This article will sort out the operational differences among the three systems, the trading logic of the ECX, the structure of the six major cooperative unions, and the significance of single farms to specialty coffee. Front Street will also continue to follow these origin developments, bringing coffee enthusiasts clearer origin knowledge. [more…]

Mstand has long been known as a "merchandise maniac," and its recent launch of two limited-edition denim bags quickly sparked a buying frenzy. However, some consumers noticed during checkout that a 100-yuan member discount appeared in the discount section of the mini-program's settlement page. When stacked, this meant that for just 19.6 yuan, they could get a three-use card package originally priced at 100 yuan, plus a 28-yuan Americano. After this anomaly was shared online, a large number of users rushed to register as members in the mini-program to try to replicate it, but few succeeded. Was it a system glitch or a traffic-driving tactic? How did the company handle it afterward? This article will sort out the whole incident. [more…]

Recently, multiple netizens living in Canada have reported that when consuming at local Tims stores, they encountered staff who, under the pretext of giving gift cards, unauthorizedly operated customers' phones to apply for credit cards. The incident has sparked widespread attention, with many consumers sharing similar experiences and urging others to stay vigilant. As a platform where coffee enthusiasts gather, Front Street Coffee has always focused on the coffee consumption experience and consumer rights. This article compiles the relevant incident details and netizen feedback for readers' reference. [more…]

At the same Luckin Coffee store, for the same drink, different users may see prices on the mini-program that differ by several yuan—and paid members may even be charged more than regular users. Recently, some consumers told the media that they suspected they had been subjected to "big data price discrimination" when buying drinks at Luckin. A reporter's investigation found that the system pushes different coupons to different accounts, resulting in "a different price for the same cup of coffee for each person." This phenomenon has struck a chord with many netizens and sparked widespread complaints, prompting people to re-examine the value of loyalty programs offered by chain coffee brands. [more…]

Starbucks plans to make major adjustments to its Starbucks Rewards membership program in February 2023, with the redemption thresholds for most items set to rise, while only a few iced drinks will require fewer stars. This change has sparked widespread discussion among consumers, while Starbucks says the move is intended to maintain the long-term sustainability of the Rewards program. As one of the most successful membership programs in the world, Starbucks Rewards has a huge and active user base, and changes to its points rules touch the nerves of many coffee lovers. This article will sort out the details of the adjustment, member reactions, and the brand's official response, and review the program's development history and recent innovative attempts. [more…]